FAQ

Nickel free?

Yes, all our jewellery is nickel free.

 

Shipping time in Norway?

2-3 business days, free shipping.

   

What is Gold plating?

Gold plating is a method of depositing a thin layer of gold onto the surface of another metal, this makes gold plated jewellery extra fragile to water, wear and tear and hard surfaces.

 

What ring size should I choose?

Please see our Ring size guide here and we will guide you!

 

How should I store my jewellery?

Store your jewellery in a secure pouch, box or air-tight container out of direct sunlight and away from heat, we suggest that you store your jewelleries inside the Bytega jewellery bag.

 

How do I return a product?

Returning a product within/from Norway is free! Contact the customer service and we will send you an email with all the return information needed. If you are returning a product from any other destination please read the Shipping and Return information.

 

What countries do you ship to?

Please see the list at the bottom of the Shipping and return information.

 

Can I pre-order a product?

If you are after a particular item which has sold out please email us at hello@bytega.com and we can arrange a pre order and secure this item for you and get it to you as soon as possible. 

 

What if I entered the wrong address?

If you have entered the wrong address for delivery please be sure to contact our customer service as soon as possible, and we will correct the address prior to dispatch. Please note: If your order has already been fulfilled we are unable to change the address or delivery destination as it is on its way to you. In this case we advise you to contact your local delivery service to redirect your mail to the correct address. We cannot redirect your mail on your behalf. Alternatively you can collect your parcel from your local delivery service. We can not process refunds or cancellations due to incorrect address or undeliverable item.

Please don't hesitate to contact our customer service team hello@bytega.com if you have any questions or concerns. We are here to help.

   

What is Sterling silver 925?

Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. The sterling silver standard has a minimum millesimal fineness of 925.

 

What is Brass?

Brass is an alloy of copper and zinc, in proportions which can be varied to achieve varying mechanical and electrical properties. It is a substitutional alloy: atoms of the two constituents may replace each other within the same crystal structure.

 

What is Stainless steel?

Stainless steel is a family of iron-based alloys that contain a minimum of approximately 11% chromium a composition that prevents the iron from rusting as well as providing heat-resistant properties.

 

What is solid Gold?

Gold is a chemical element with the atomic number 79, making it one of the higher atomic number elements that occur naturally. In a pure form, it is a bright, slightly reddish yellow, dense, soft, mutable, and ductile element. Chemically, gold is a transition metal group 11 element.

 

Any other questions, dear? Please contact us by trough this link or via email.